elsewhere in products & services
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7:00
a.m. till 5:30 p.m. Monday through Friday |
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We review your account three times during the budget season so we can adjust your budget, if necessary, to keep your account as current as possible. An increase in your budget may be related to a colder than anticipated winter or more gas usage due to a new gas appliance such as gas logs. If you call our Customer Satisfaction Center, a customer service specialist will review your account with you. |
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Yes, the due date of your gas bill can be changed up to a maximum of 4 business days. |
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We read your meter bi-monthly. However, we do supply reading cards to customers who are interested in reading the meter themselves on the months the billing is estimated in order to prevent a calculated bill to generate. |
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The customer service charge is a fixed charge on the bill of every active customer. The customer is required to pay this charge whether he/she used any gas or not. The reason for this charge is that the company is required to perform certain services such as reading the meter, maintaining and replacing the meter and customer service line, checking for leakage, etc. |
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Leave your home immediately. Don't light matches, touch electrical switches or use your phone. Call us immediately at 1-888-460-4332 from a neighbor's phone or pay phone. Remain near your home until a Columbia Gas representative arrives. |
